Frequently Asked Questions
Do you sell new or used copiers?
We sell both new as well as refurbished and remanufactured copiers. Please contact our sales department for specific quotes and details.
What warranties do you offer?
Most of our new systems come with a 90-day manufacturer's warranty. Manufacturers' warranties differ slightly by brand, so please ask your sales representative for specific details on the brand you're interested in. We offer a 2-year warranty on all new, working parts, with the exception of consumables. Warranties for our refurbished units vary based on brand and model, but your warranty will be expressly stated on the invoice. Our typical warranty for refurbished units is 30 days parts and labor, calculated from the day your copier leaves our warehouse facility. Consumables such as toner, developer, and drums are not covered under warranty.
Where do you ship? What are the shipping costs?
We ship all over the United States and Canada. Shipping costs usually range from $375-$500 based on the model and accessories included.
How long will it take to receive my copier?
We generally ship within 72-96 hours after payment is received, and shipping times usually range from 7-14 business days. Please understand that our quality control systems include comprehensive equipment testing and review prior to shipping. It is always in the best interest of the customer to allow adequate time for our technicians to prepare your copier prior to shipment.
What if I want to purchase a service/maintenance contract for my copier?
Although we don't provide service contracts directly, we can often recommend a local dealership or service company in your area that can provide this. Customers in major metropolitan areas will find it easier to acquire a service contract, but feel free to ask for our help if you are having trouble locating an appropriate vendor.
Why are your refurbished units much better than other dealers?
The condition and performance of our refurbished units are far superior to other refurbished units on the market for 2 simple reasons:
- Our painstaking 20-step review and selection process for acquiring only the highest-quality, mint condition copiers from the top equipment leasing companies.
- Our exhaustive remanufacturing process, quality control procedures, and testing methods that ensure all copiers are restored to manufacturers´ specifications. Please contact our sales department for more information on this detailed process and our exceptional reputation of standing behind every product we sell.
What is your return policy?
Once the equipment leaves our facility customer is responsible for all freight charges to and from our facility, including a 10% re-stocking fee. Equipment needs to be back to our facility within 30 days
